Terms & Conditions — zeta7 Online Casino and Sports Betting Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and zeta7 ("the Platform", "we", "us", "our") governing your access to and use of the zeta7 website, mobile interface, casino games, sportsbook, and all related services available at zeta7.io.

By registering an account, accessing the platform, or placing any wager on zeta7, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform and close your account.

These Terms are effective as of 1 January 2026 and supersede all prior versions. zeta7 reserves the right to amend these Terms at any time. Continued use of the platform following the publication of any amendment constitutes acceptance of the revised Terms.

To register and maintain an account with zeta7, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• You are at least 21 years of age. zeta7 is strictly a 21+ platform. Players who are found to be under 21 years of age will have their accounts closed immediately, all winnings forfeited, and all deposits returned net of any bonuses claimed.
• You are acting on your own behalf and not on behalf of any third party.
• You are not located in, a resident of, or a national of any jurisdiction where online gambling is prohibited by applicable law.
• You have not previously been excluded from the platform, whether by voluntary self-exclusion or by enforcement action taken by zeta7.
• You are of sound mind and are not under the influence of any substance that impairs your judgment at the time of placing wagers.
• You are not an employee, director, officer, agent, or contractor of zeta7 or of any of its affiliated companies, game providers, or payment partners.

zeta7 reserves the right to request documentary proof of eligibility at any time and to suspend account access pending the outcome of any eligibility verification process.

Each eligible individual may hold one registered account on zeta7. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment details — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You are responsible for maintaining the accuracy of this information and must notify [email protected] promptly of any changes.

You are solely responsible for maintaining the confidentiality of your account login credentials. zeta7 will not be held liable for any losses resulting from unauthorised access to your account where that access resulted from your failure to keep your credentials secure. If you suspect unauthorised access to your account, you must contact support immediately.

Sharing your account with any other person, or allowing any other person to operate your account on your behalf, is prohibited. All wagers placed through your account are deemed to have been placed by you personally.

zeta7 operates a Know Your Customer (KYC) verification process in accordance with internationally recognised standards for anti-money laundering (AML) and responsible gaming compliance. KYC verification is mandatory before any withdrawal can be processed.

You may be required to submit any or all of the following documents as part of the KYC process:

• Proof of Identity: A government-issued photo identification document such as a national identity card (NID), passport, or driving licence.
• Proof of Age: Any document listed above that confirms your date of birth and establishes that you are 21 years of age or older.
• Proof of Address: A utility bill, bank statement, or official correspondence dated within the last three months showing your full name and current residential address.
• Proof of Payment Method: Evidence that you are the registered holder of any mobile wallet (bKash, Nagad, Rocket, Upay) or bank account used to deposit funds on zeta7.

zeta7 reserves the right to request additional documentation at any stage of the account lifecycle. Accounts that fail to complete KYC verification within a reasonable period of being requested to do so may have their withdrawal capability suspended until verification is complete.

All documents submitted for KYC purposes are handled in accordance with the zeta7 Privacy Policy and are stored securely using encrypted infrastructure.

zeta7 accepts deposits exclusively in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The availability of specific payment methods may vary and is subject to change without prior notice.

The minimum deposit amount is ৳500. There is no maximum deposit limit imposed by zeta7 at the platform level, although individual payment providers and banks may apply their own transaction limits. zeta7 does not charge any fee on deposits; however, your payment provider may apply their own transaction charges for which zeta7 accepts no responsibility.

Deposits made via bKash and Nagad are typically credited to your zeta7 account balance within minutes of the transaction being confirmed by the payment provider. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution.

• All deposited funds must be used for genuine wagering activity. Deposits made solely for the purpose of exploiting payment processing mechanics or bonus systems are prohibited.
• Deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited.
• zeta7 reserves the right to return a deposit to its source without processing it if the platform has reasonable grounds to believe the deposit does not comply with these Terms.

Withdrawal requests may be submitted by verified account holders via the same payment method used for the most recent deposit, where technically possible. zeta7 reserves the right to process withdrawals via an alternative supported payment method at its discretion.

The minimum withdrawal amount is ৳1,000. Withdrawal requests below this threshold will not be processed. There is no maximum single withdrawal limit imposed by zeta7, although individual payment providers may apply their own limits.

All withdrawal requests are subject to the following conditions before processing:

• The account must have completed KYC verification in full.
• Any active bonus wagering requirements attached to the account balance must be satisfied in full prior to withdrawal.
• The account must not be subject to any pending investigation, security review, or compliance hold.
• The withdrawal amount must not exceed the verified account balance net of any locked bonus funds.

Verified withdrawal requests are typically processed within 15 to 60 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay) and within 1 to 3 business days for bank transfer methods. Processing times are estimates and may be extended during periods of high demand or where additional verification is required.

zeta7 does not charge a withdrawal fee. Any charges applied by the receiving payment provider are the sole responsibility of the account holder.

zeta7 offers bonuses and promotional incentives to registered players from time to time. Each promotion is governed by its own specific terms, which are published alongside the offer. In the event of any conflict between the specific promotion terms and these general Terms and Conditions, the specific promotion terms shall prevail for that particular offer.

The following general rules apply to all bonuses issued by zeta7 unless expressly stated otherwise in the specific promotion terms:

• Wagering Requirements: Bonus funds must be wagered a specified number of times before they or any associated winnings can be withdrawn. The applicable wagering multiplier is stated in the specific promotion terms.
• Time Limits: All bonuses carry an expiry period from the date of issue. Bonus funds and associated winnings that have not met wagering requirements within the stated time limit will be forfeited automatically.
• Game Contributions: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%. Live dealer games, table games, and sportsbook wagers may contribute at a lower rate or not at all. Contribution rates are specified in the individual promotion terms.
• Maximum Bet Restriction: While a bonus is active on your account, the maximum single wager permitted is ৳2,000 or the equivalent stake as specified in the promotion terms. Wagers exceeding this limit during an active bonus period may result in the bonus and associated winnings being voided.
• One Bonus Per Player: Only one bonus may be claimed per household, IP address, device, payment method, or email address unless the specific promotion terms expressly permit otherwise.

All casino games available on zeta7 are supplied by licensed third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules governing each individual game are determined by the game provider and are displayed within the game interface. zeta7 does not modify game rules, outcomes, or return-to-player (RTP) rates.

For sportsbook betting, the following general rules apply:

• All bets are accepted at the odds displayed at the time the bet is confirmed by the system. Odds are subject to change prior to confirmation.
• In-play (live) bets are processed in real time. Network delays may affect the timing of bet acceptance; zeta7 reserves the right to void any in-play bet where the outcome was already determined at the time the bet was received.
• Minimum and maximum stake limits apply per market and are displayed within the sportsbook interface.
• Where an event is abandoned, postponed, or suspended, bets will be settled in accordance with the published event settlement rules for that sport.
• In the event of an obvious pricing error (palpable error), zeta7 reserves the right to void affected bets and return stakes to the account holder.

Wagers placed on zeta7 are final once confirmed. Cancellation of confirmed wagers is not permitted except where expressly provided for within the specific game or market rules.

The following conduct is strictly prohibited on zeta7. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to relevant authorities where applicable:

• Providing false, misleading, or fraudulent information at registration or during the KYC process.
• Registering more than one account, whether in your own name or using a third party's identity.
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with the platform in ways that simulate or replace human activity.
• Exploiting software errors, malfunctions, or loopholes in the platform or any game to gain an unfair advantage. Any winnings generated as a result of a technical malfunction are void.
• Colluding with other players for the purpose of gaining an advantage in any game or market.
• Engaging in money laundering or using the platform to process proceeds of illegal activity. zeta7 cooperates fully with law enforcement and financial intelligence authorities in all relevant jurisdictions.
• Charging back, reversing, or disputing any deposit made to zeta7 through your payment provider without first raising the matter with zeta7 support. Fraudulent chargebacks will result in immediate account closure and may be pursued through legal channels.
• Any conduct that disrupts, damages, or interferes with the normal operation of the platform or the experience of other users.

zeta7 is committed to promoting responsible gaming and to minimising the potential for gambling-related harm among its players. All registered players have access to the following responsible gaming tools directly from their account settings panel, without needing to contact support:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set a cap on the maximum amount you are prepared to lose within a defined period.
• Session Time Limits: Restrict the duration of individual gaming sessions.
• Reality Checks: Receive periodic pop-up reminders showing your session duration and net wagering activity.
• Cool-Off Period: Take a temporary break from gaming for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the platform. Self-exclusion requests are processed promptly and without obstruction. Once a self-exclusion is in place, it cannot be reversed for a minimum of 6 months.

zeta7 reserves the right to impose responsible gaming restrictions on any account where the platform identifies patterns of play that may indicate problem gambling behaviour, whether or not the player has self-identified a problem. This may include enforcing deposit limits, cooling-off periods, or account suspension in the interest of player welfare.

For guidance and support on responsible gaming, players are encouraged to contact our support team at [email protected] at any time. Please visit our Responsible Gaming page for full information on the tools and resources available.

All content on the zeta7 platform — including but not limited to the website design, layout, source code, graphics, logos, trademarks, text, and game interfaces — is the exclusive intellectual property of zeta7 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the zeta7 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, republish, or distribute any content from the zeta7 platform.
• Modify, adapt, translate, or create derivative works based on any platform content.
• Reverse-engineer, decompile, or disassemble any software component of the platform.
• Use any zeta7 trademark, logo, or brand asset without prior written consent.

Any unauthorised use of zeta7's intellectual property may result in civil and criminal liability under applicable law.

To the maximum extent permitted by applicable law, zeta7 and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the platform, including but not limited to:

• Loss of winnings or expected winnings due to technical errors, platform outages, or network interruptions.
• Delays in the processing of deposits or withdrawals caused by payment providers or third-party banking institutions.
• Losses resulting from unauthorised account access where such access was facilitated by the player's failure to maintain credential security.
• Any decisions made by the player on the basis of information or statistics presented on the platform.

zeta7's total aggregate liability to any player for any claim arising under these Terms shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

zeta7 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account with zeta7, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by zeta7 is used for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and service improvement. zeta7 does not sell personal data to third parties for marketing purposes.

All personal data is stored on SSL-encrypted servers. zeta7 employs industry-standard security measures to protect against unauthorised access, disclosure, alteration, or destruction of player data. For full details of how your data is handled, please refer to the zeta7 Privacy Policy.

zeta7 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a material amendment is made, zeta7 will endeavour to notify registered players via the email address associated with their account at least 7 days prior to the amendment taking effect. Minor amendments may take effect immediately upon publication.

The date of the most recent revision is displayed at the top of this document. It is your responsibility to review these Terms periodically. Continued use of the zeta7 platform following publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept any amendment, you must stop using the platform and may request account closure by contacting [email protected].

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which zeta7 is incorporated and licensed to operate. Any dispute arising from or in connection with these Terms, your account, or your use of the platform shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Before initiating any formal dispute resolution process, you agree to first contact zeta7 support at [email protected] to attempt to resolve the matter informally. zeta7 will endeavour to respond to all formal complaints within 5 business days of receipt.

zeta7 does not submit to the jurisdiction of any consumer dispute resolution body or ombudsman unless expressly required to do so by the laws of the relevant licensing jurisdiction.

If you have any questions about these Terms and Conditions, wish to raise a formal complaint, require assistance with your account, or need to request responsible gaming tools, please contact the zeta7 support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

For live chat support, please log in to your zeta7 account and use the support widget available within the account dashboard.